I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.

@Tattooed_Mummy @grammargirl I don't know. "That sounds good" is plain, simple English to me. My 70-something parents would understand it perfectly fine. Is this an American vs British English thing?

I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.

Plus, the iPhone keeps popping up unhelpful gunk.

This person isn't particularly afraid of technology either, but they literally can't do it.

I now think every web developer should be forced to walk through their processes with an 85-year-old.

I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.

Plus, the iPhone keeps popping up unhelpful gunk.

This person isn't particularly afraid of technology either, but they literally can't do it.

I now think every web developer should be forced to walk through their processes with an 85-year-old.

@stilescrisis @Tattooed_Mummy @grammargirl to you. To you. To you. That is not a benchmark of accessible design. To everybody is what you're aiming for.

@grammargirl

Once upon a time a long time ago, web development used to be an honourable profession and quality output was valued, and budgeted for!

Sadly, all these things are no longer relevant because greed and hate.

I left the profession, it used to be good, but it's really not any more.

My personal advice is to flat out refuse digital and demand paper

In the UK at least they are obliged to provide it.

I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.

Plus, the iPhone keeps popping up unhelpful gunk.

This person isn't particularly afraid of technology either, but they literally can't do it.

I now think every web developer should be forced to walk through their processes with an 85-year-old.

@Iwillyeah @Tattooed_Mummy @grammargirl I suspect "confirm" and "deny" (your earlier idea) would be much less accessible in testing. Nothing is going to be perfect. Even "Yes" and "No" can be confusing in some contexts.

@stilescrisis @Iwillyeah @Tattooed_Mummy @grammargirl how about three choices, “yes, confirm order”, “edit order”, and “cancel order”. Accessibility should make it better for all.

I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.

Plus, the iPhone keeps popping up unhelpful gunk.

This person isn't particularly afraid of technology either, but they literally can't do it.

I now think every web developer should be forced to walk through their processes with an 85-year-old.

I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.

Plus, the iPhone keeps popping up unhelpful gunk.

This person isn't particularly afraid of technology either, but they literally can't do it.

I now think every web developer should be forced to walk through their processes with an 85-year-old.

I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.

Plus, the iPhone keeps popping up unhelpful gunk.

This person isn't particularly afraid of technology either, but they literally can't do it.

I now think every web developer should be forced to walk through their processes with an 85-year-old.

I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.

Plus, the iPhone keeps popping up unhelpful gunk.

This person isn't particularly afraid of technology either, but they literally can't do it.

I now think every web developer should be forced to walk through their processes with an 85-year-old.

I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.

Plus, the iPhone keeps popping up unhelpful gunk.

This person isn't particularly afraid of technology either, but they literally can't do it.

I now think every web developer should be forced to walk through their processes with an 85-year-old.

@grammargirl

Once upon a time a long time ago, web development used to be an honourable profession and quality output was valued, and budgeted for!

Sadly, all these things are no longer relevant because greed and hate.

I left the profession, it used to be good, but it's really not any more.

My personal advice is to flat out refuse digital and demand paper

In the UK at least they are obliged to provide it.

@shansterable @grammargirl As long as we're here, this should apply to age dates on bottles of pasta sauce, too. Dinky fonts in black with tomato sauce behind them are not helpful.

I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.

Plus, the iPhone keeps popping up unhelpful gunk.

This person isn't particularly afraid of technology either, but they literally can't do it.

I now think every web developer should be forced to walk through their processes with an 85-year-old.

@grammargirl We are supposed to... part of any website build, other than the steps prior to building it, include usability and accessability reviews... websites that fail these two important reviews usually get sued by the ADA lawyers who are looking to make a quick buck suing and settling with website owners when their sites fail the most basic navigation and accessability requirements. If the site you are speaking about is poorly built or fails the ADA accessibility, report them... usually the weight of litigation tends to light a fire under the website owners to fix the issues post haste. Weird pop ups or unclear direction are all part of that accessability and usability aspect of a good, easy to use website.

@Tattooed_Mummy @grammargirl I don't know. "That sounds good" is plain, simple English to me. My 70-something parents would understand it perfectly fine. Is this an American vs British English thing?

@grammargirl Bad accessibility is a feature not a bug in a eugenic society.

I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.

Plus, the iPhone keeps popping up unhelpful gunk.

This person isn't particularly afraid of technology either, but they literally can't do it.

I now think every web developer should be forced to walk through their processes with an 85-year-old.