I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl or just forced to use the app they developed for the purpose it was developed. I'll bet none of the coders of that portal actually have to use it
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl I feel this so much. I’ve helped family members with various medical sites and trying to get some things done has been possible only because I have a lot of technical skills and worked something out that should have been obvious. It absurd how broken some of these are. Or just obnoxious in other ways. One hospital system makes me sign unchanged paperwork for nearly every appointment no matter how recent the last was. Another one - that uses the same underlying platform! - has been configured to only ask once a year.
I worked somewhere previously that did a lot of software development for payment services. I noticed that a lot of the issue with bad user experience in the software for internal staff (e.g. sales, support folks, etc) came of the developers having no concrete experience of USING the processes they were writing the software to do. I wonder how much that comes into play with healthcare platforms. Wouldn’t be surprised if it’s A Lot.
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I think the problems with those portals go far beyond an 85 yr old's perception.
Everytime I go to another doctor they enroll me in a different web portal. Without exception, the actual doctor's in those offices have all expressed to me how much their portal sucks. And they do. Big Time. I'm in three of them now.
My doctors encourage me not to use the portals for anything other than looking up test results. And some of the portals suck for doing that too.
One of the 3 I'm in got hacked and my info is now in the hands of whoever. Medical offices are not good with network security policy.
So why do they have them? Insurance companies force them to, and the cost of obtaining and maintaining said useless portals is passed along to patients.
@Sunny @grammargirl
Another reason they have and require use of the portals is because the profit-seeking parent of the hospital/physician firm/etc uses the portal to insulate the mgt and the billing dept from patients and clients. It's impossible to get errors corrected. -
@Tattooed_Mummy @grammargirl I don't know. "That sounds good" is plain, simple English to me. My 70-something parents would understand it perfectly fine. Is this an American vs British English thing?
@stilescrisis @Tattooed_Mummy @grammargirl to you. To you. To you. That is not a benchmark of accessible design. To everybody is what you're aiming for.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
Some time between 2010 and 2012, #Usability totally went down the gutter and never recovered.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
Once upon a time a long time ago, web development used to be an honourable profession and quality output was valued, and budgeted for!
Sadly, all these things are no longer relevant because greed and hate.
I left the profession, it used to be good, but it's really not any more.
My personal advice is to flat out refuse digital and demand paper
In the UK at least they are obliged to provide it.
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@stilescrisis @Tattooed_Mummy @grammargirl to you. To you. To you. That is not a benchmark of accessible design. To everybody is what you're aiming for.
@Iwillyeah @Tattooed_Mummy @grammargirl I suspect "confirm" and "deny" (your earlier idea) would be much less accessible in testing. Nothing is going to be perfect. Even "Yes" and "No" can be confusing in some contexts.
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Once upon a time a long time ago, web development used to be an honourable profession and quality output was valued, and budgeted for!
Sadly, all these things are no longer relevant because greed and hate.
I left the profession, it used to be good, but it's really not any more.
My personal advice is to flat out refuse digital and demand paper
In the UK at least they are obliged to provide it.
@kel I definitely came away feeling like it would be easier to just show up 30 minutes early and do the paperwork in person.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl
Haha don’t get me started with that
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@Iwillyeah @Tattooed_Mummy @grammargirl I suspect "confirm" and "deny" (your earlier idea) would be much less accessible in testing. Nothing is going to be perfect. Even "Yes" and "No" can be confusing in some contexts.
@stilescrisis @Iwillyeah @Tattooed_Mummy @grammargirl how about three choices, “yes, confirm order”, “edit order”, and “cancel order”. Accessibility should make it better for all.
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@stilescrisis @Iwillyeah @Tattooed_Mummy @grammargirl how about three choices, “yes, confirm order”, “edit order”, and “cancel order”. Accessibility should make it better for all.
@IcooIey @Iwillyeah @Tattooed_Mummy @grammargirl That'd be good but probably won't fit on a phone when font sizes are high.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl One of my earlier tech experiences was supporting a man who lived in assisted living learn how to navigate a computer to get online to send email. He had never used a computer, and his vision was not great.
He wanted to be able to email more with his grandkids, get pictures, etc -- this is back in the mid-late 90s.
That experience really stuck with me over the years.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl @Nicovel0 Not only that but my GP's practice, my local hospital, the local bloods service, the NHS, all use different apps with cumbersome log-ins and forgettable names such as MyCare, YourCare, MyChart, MyGP, PatientCare, PatientAccess.
Every time I get a notification of a new message, it takes multiple attempts to find the right app.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl yeah @slightlyoff has been ranting about this forever
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
The dehumanising of society.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
Well done for persevering and helping them
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Once upon a time a long time ago, web development used to be an honourable profession and quality output was valued, and budgeted for!
Sadly, all these things are no longer relevant because greed and hate.
I left the profession, it used to be good, but it's really not any more.
My personal advice is to flat out refuse digital and demand paper
In the UK at least they are obliged to provide it.
Shit....here in the US they give you a piece of paper with the links to their websites on it. Can't navigate them? Too fucking bad.
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@shansterable @grammargirl As long as we're here, this should apply to age dates on bottles of pasta sauce, too. Dinky fonts in black with tomato sauce behind them are not helpful.
@steter @shansterable @grammargirl
Not just bottles of pasta sauce. I can't even read the fucking dates on a yogurt container. I wear progressive lenses for a reason. They aren't magnifying glasses.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl not only should they be forced to do it with an 85 years old user, but also with a 10 years old smartphone.
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@grammargirl We are supposed to... part of any website build, other than the steps prior to building it, include usability and accessability reviews... websites that fail these two important reviews usually get sued by the ADA lawyers who are looking to make a quick buck suing and settling with website owners when their sites fail the most basic navigation and accessability requirements. If the site you are speaking about is poorly built or fails the ADA accessibility, report them... usually the weight of litigation tends to light a fire under the website owners to fix the issues post haste. Weird pop ups or unclear direction are all part of that accessability and usability aspect of a good, easy to use website.
Except this regime doesn't give a fuck about accessibility or the ADA and won't do a damn thing about it. Keep in mind accessibility was the invisible letter attached to DEI. The felon wants us dead. He sees us as a waste of air and money.
