I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl @Nicovel0 Not only that but my GP's practice, my local hospital, the local bloods service, the NHS, all use different apps with cumbersome log-ins and forgettable names such as MyCare, YourCare, MyChart, MyGP, PatientCare, PatientAccess.
Every time I get a notification of a new message, it takes multiple attempts to find the right app.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl yeah @slightlyoff has been ranting about this forever
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
The dehumanising of society.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
Well done for persevering and helping them
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Once upon a time a long time ago, web development used to be an honourable profession and quality output was valued, and budgeted for!
Sadly, all these things are no longer relevant because greed and hate.
I left the profession, it used to be good, but it's really not any more.
My personal advice is to flat out refuse digital and demand paper
In the UK at least they are obliged to provide it.
Shit....here in the US they give you a piece of paper with the links to their websites on it. Can't navigate them? Too fucking bad.
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@shansterable @grammargirl As long as we're here, this should apply to age dates on bottles of pasta sauce, too. Dinky fonts in black with tomato sauce behind them are not helpful.
@steter @shansterable @grammargirl
Not just bottles of pasta sauce. I can't even read the fucking dates on a yogurt container. I wear progressive lenses for a reason. They aren't magnifying glasses.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl not only should they be forced to do it with an 85 years old user, but also with a 10 years old smartphone.
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@grammargirl We are supposed to... part of any website build, other than the steps prior to building it, include usability and accessability reviews... websites that fail these two important reviews usually get sued by the ADA lawyers who are looking to make a quick buck suing and settling with website owners when their sites fail the most basic navigation and accessability requirements. If the site you are speaking about is poorly built or fails the ADA accessibility, report them... usually the weight of litigation tends to light a fire under the website owners to fix the issues post haste. Weird pop ups or unclear direction are all part of that accessability and usability aspect of a good, easy to use website.
Except this regime doesn't give a fuck about accessibility or the ADA and won't do a damn thing about it. Keep in mind accessibility was the invisible letter attached to DEI. The felon wants us dead. He sees us as a waste of air and money.
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@Tattooed_Mummy @grammargirl I don't know. "That sounds good" is plain, simple English to me. My 70-something parents would understand it perfectly fine. Is this an American vs British English thing?
@stilescrisis @Tattooed_Mummy @grammargirl
How about you stop arguing semantics and try to understand we all come at things from a different angle? YOUR parents may not struggle -- that doesn't negate the fact that others do. Why insist we all need to be the same?
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@grammargirl Bad accessibility is a feature not a bug in a eugenic society.
@colorblindcowboy @grammargirl
THIS^^^^^^^^^^^ They want us dead. Out of sight, out of mind.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
Ahhh, the labor saving advent of technological computerization & Big-Tech plethora of genius applications (apps)?Actually, how can we expect Thiel/Musk to deliver a Big-Tech Liesure Society while their primary purpose is to vacuum up yourpersonal data for resale?
Every time my wife say Portal, I react like Maynard G. Krebs, "WORK"! https://youtu.be/pqzpQPDSr2s
We were already supposed to be living in a George Jetson reality.
https://youtu.be/FyinD6ZDqeg -
@steter @shansterable @grammargirl
Not just bottles of pasta sauce. I can't even read the fucking dates on a yogurt container. I wear progressive lenses for a reason. They aren't magnifying glasses.
@Oma_Trisha_F @steter @shansterable @grammargirl
Well, while we're at it: if you ever have to look at the writing on the side of your vehicle's tires, which numbers do you need to look at? The brand name? Nope. The radius diameter and other technical info? Nope. But all of that is inbig readable font.
The number you might have to look at regularly?? The PSI/load range. And how is that written? Tiny little embossed font, so zero contrast and requiring reading glasses to comprehend.
There is a very special hell for people who design or approve bad UI/UX. Very special.
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@wordshaper @grammargirl Some of the problems in the US are probably due to HIPAA regulations, altho' I suspect that misunderstanding the privacy details of HIPAA is part of it. (But badly written regulations are pretty common in the US, and there's zero or negative incentives to fix them)
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl When I got hearing aids that connect to the phone with Bluetooth, I discovered how many apps misuse the sound API (spoiler: most of them).
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
I have found most online technology is predatory towards elderly people.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl I hope that 85 year old gets paid well, that's a lot of devs.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl Of course they should
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl I'm trying to help my 85-yr-old mother with her patient portal, insurance webs sites, etc., and *I* can't get half this stuff to work right. She complains because her new laptop is harder to use than her old iMac, because it is: the interface is completely crapified. Like we don't have enough shit to deal with that we have to work with defective software and web sites too.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl last year I watched an 80 something relative on Android use some sort of enlargement window. After that I had to find it on iOS!
It will probably take some practice to manipulate this but iOS does have an analogous feature under Settings/Accessibility/Zoom (top switch to turn it on) I would set Zoom Region to “Window Zoom"
3 finger screen tap turns it on and off - tap and drag on the little handle to move it around, or just tap to change the magnification and other settings.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl I'm a milspouse and also observed that the military portals seemed really ineffective at conveying the best steps for people needing assistance. I wrote into the tech team there, and they recently did a big overhaul, but I was wondering how some especially elderly veterans were able to get service or information. Even in general tech documentation I've observed that seemingly tiny details can get overlooked that really change someone's ability to follow the intended processes.
