I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.

I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.

Plus, the iPhone keeps popping up unhelpful gunk.

This person isn't particularly afraid of technology either, but they literally can't do it.

I now think every web developer should be forced to walk through their processes with an 85-year-old.