I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl I'm trying to help my 85-yr-old mother with her patient portal, insurance webs sites, etc., and *I* can't get half this stuff to work right. She complains because her new laptop is harder to use than her old iMac, because it is: the interface is completely crapified. Like we don't have enough shit to deal with that we have to work with defective software and web sites too.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl last year I watched an 80 something relative on Android use some sort of enlargement window. After that I had to find it on iOS!
It will probably take some practice to manipulate this but iOS does have an analogous feature under Settings/Accessibility/Zoom (top switch to turn it on) I would set Zoom Region to “Window Zoom"
3 finger screen tap turns it on and off - tap and drag on the little handle to move it around, or just tap to change the magnification and other settings.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl I'm a milspouse and also observed that the military portals seemed really ineffective at conveying the best steps for people needing assistance. I wrote into the tech team there, and they recently did a big overhaul, but I was wondering how some especially elderly veterans were able to get service or information. Even in general tech documentation I've observed that seemingly tiny details can get overlooked that really change someone's ability to follow the intended processes.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
As an elderly person with low vision and a coordination disorder, I am fortunate enough to have a PC, and never do stuff I my phone if I can do it on a website. But I know that for many, their phone is literally their only computer. Yeah, developers should be forced to walk through their process with someone elderly, but also with someone disabled. And they should understand that the availability of zoom does not automatically make their apps usable on a phone. @grammargirl
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@grammargirl last year I watched an 80 something relative on Android use some sort of enlargement window. After that I had to find it on iOS!
It will probably take some practice to manipulate this but iOS does have an analogous feature under Settings/Accessibility/Zoom (top switch to turn it on) I would set Zoom Region to “Window Zoom"
3 finger screen tap turns it on and off - tap and drag on the little handle to move it around, or just tap to change the magnification and other settings.
@dxzdb @grammargirl Being able to zoom or magnify does not automatically make an app usable. If you are low vision and filling out an extensive form, finding every field to fill can be a major challenge at high magnification. And the "submit" or equivalent can be a whole other search. Plus finding all the "opt-in" buttons that are pre-checked that you need to uncheck is another challenge. That is before popups. You end up having to switch between magnified and unmaginifed constantly.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl
A few years ago I did exactly that with a shortsighted grandma on my website.
She was a maintainer of a Linux distro for blind and eyes related issues so she knew her shit well. It was a mind blowing experience.
By "chance" I took quite some time developing and testing the said site so the experience went well and she was glad to meet people willing to spend time for her flock. -
I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl Absolutely!
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl or hear me out.
alternatively we use new, fun age-gating technologies to just block old people from the internet
</satire>
https://www.eff.org/event/effecting-change-human-cost-online-age-verification
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
i have said for quite a while that no developer should be allowed to write a single line of code until they've done 6 months of desktop support at an extended care facility.
i now have to do all technical "things" for my mother, since the web sites and apps she's forced to use are mostly unusable for her.
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I'm helping an elderly person with a patient portal, and wow, there are about 4 different problems ranging from unclear instructions to pages that don't work well when the phone is zoomed in enough for an older person to actually read the text.
Plus, the iPhone keeps popping up unhelpful gunk.
This person isn't particularly afraid of technology either, but they literally can't do it.
I now think every web developer should be forced to walk through their processes with an 85-year-old.
@grammargirl Concur.
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