@grammargirl
I think the problems with those portals go far beyond an 85 yr old's perception.
Everytime I go to another doctor they enroll me in a different web portal. Without exception, the actual doctor's in those offices have all expressed to me how much their portal sucks. And they do. Big Time. I'm in three of them now.
My doctors encourage me not to use the portals for anything other than looking up test results. And some of the portals suck for doing that too.
One of the 3 I'm in got hacked and my info is now in the hands of whoever. Medical offices are not good with network security policy.
So why do they have them? Insurance companies force them to, and the cost of obtaining and maintaining said useless portals is passed along to patients.