@Linux_in_a_Bit Putting politeness aside (yes, that is an issue), there is complication: Those who write that software like to write that software but do not like that much doing support work. (Plus it's quite a drag: they already gave away lots of work, no time to give away other kind of work.)

Hence opportunity to those who are not able to write software but are able to help others use it: write documentation, answers support forums, coordinate with developers, etc.