@diffractie exactly

@alice I both would like a hug and don't like being touched sooo is an air hug ok?

@statsguy @fak I got the same message from them and they did explain this. They said short term small increase but long term trend is massively down.
I think this is fair, they are paying about 14p on average to buy wholesale electricity so paying us more than that.
As an organisation that almost never makes an annual profit I think they are by far the best utility retailer.