@grammargirl I feel this so much. I’ve helped family members with various medical sites and trying to get some things done has been possible only because I have a lot of technical skills and worked something out that should have been obvious. It absurd how broken some of these are. Or just obnoxious in other ways. One hospital system makes me sign unchanged paperwork for nearly every appointment no matter how recent the last was. Another one - that uses the same underlying platform! - has been configured to only ask once a year.

I worked somewhere previously that did a lot of software development for payment services. I noticed that a lot of the issue with bad user experience in the software for internal staff (e.g. sales, support folks, etc) came of the developers having no concrete experience of USING the processes they were writing the software to do. I wonder how much that comes into play with healthcare platforms. Wouldn’t be surprised if it’s A Lot.