@dplattsf @joby You can find plenty of small, indie software shops that produce absolutely beautiful software, and listen to their users.
I wish they'd get more publicity in the current debate about #enshittification, and precisely because they “still” _do_ follow that customer-oriented business model that you outline, Darren.
Some companies that come to mind (for the Mac): Red Sweater, Flying Meat (seriously! 
), Shiny Frog, Panic, Icon Factory, Omni Group, …