@mattwilcox I can accept that, & apologize for assuming otherwise.

I genuinely agree with everything you've said, here! You're absolutely right about the merits of this video & thorough study itself, & I certainly hadn't meant to suggest I believed otherwise.

>"A summary & an education are different"

Precisely! A summary (tl:dw) is *not* meant to replace watching the video (it never could!), but to ADD something: your personal take-aways!

TL:DW is an accessibility aid, not a substitute.️‍🩹

@doomofthedesert These are CRIMINally ADORABLE!!🧑‍️‍🟫

@gudenau Absolutely will do!

I won't be able to until after work today, tho.

@mattwilcox
>>"Interpreting that as a “request” involves adding in as much context on your part as interpreting my comment as a rebuke."

1st half: Genuinely, what purpose does a question mark serve if not to indicate a request?

2nd half: You got me there! I absolutely agree that, had I given your words the same benefit-of-the-doubt I'd applied to the "TL;DW?", your statement *could* have been intended as a completely earnest suggestion without even a HINT of disdain or rebuke.

Were they?

@mattwilcox That's an oddly sharp rebuke to level at a stranger who asked someone else for help.

What made their request so objectionable, to you?

@gudenau @TechConnectify TL:DW?

(I do plan to watch it, but would love to hear what parts stood out most to you.)

@aud ️THHIIIIISSSSSS THIS YES THIS!

Ask any IT about their first steps when troubleshooting (generally, not for some specific issue) & I'd be astonished if any of their first 5 suggestions mention a manual.

@brouhaha I am surprised to hear both of those things, & would love to see a photo of you still have one!

(note: I desire a photo not for proof, as I've no doubt you're telling the truth, but simply because I'd love to see about how big/detailed of a manual they were. Like, book sized? Leaflet? Notepad? )

@kasdeya

>> “I totally understand why you’re frustrated. Would you like some help? This was hard for me too, at first, but I can share what I know.”

This is a *phenomenal* way to respond to an upset/impolite request.

- validates their concern & experience, *twice*
- indicates interest in & value of their goals
- sets reasonable expectations for support
- mutually disarming invitation

@malte @Kancept @Slacker I fully agree:

"New users shouldn't assume they can easily optimize this operating system that's lauded for its optimizability & being more user-friendly than it's ever been" is unrealistic.

New users aren't going to stop wanting the nice things that Veteran users keep bragging about as reasons they prefer Linux.

@drdirtbag @brouhaha @Linux_in_a_Bit 100%‍

I feel like there should be a series of infographics on "How to actually help & encourage new Linux users" that includes "phrases & responses to avoid at all times".

Lots of well-meaning but poorly-equipped (& rarely trained) tech support, out there.🧑‍

@malte @Slacker @Kancept On the one hand:

You deserve to be appreciated when offering help to a 'noob', & their frustration does not make it okay for them to be rude. You don't need to put up with abuse.

On the other hand:

"I won't help you b/c you were too frustrated by your problem to adhere to my expectations, & I did not have the patience to tolerate incivility which I knew was not directed at me" doesn't seem like a viable solution.

Thoughts?

@zackwhittaker That's g'dam poetry.️‍

"The first dildo flew through the air like a rubber prophecy and skidded to a stop directly at the boots of a state trooper.

"And that’s when the United States government lost its entire fucking mind.

"...the cops panicked like Victorian men seeing an ankle.

"Tear gas.

"Pepper balls.

"Instant chaos."

"This was the federal government throwing tear gas at a punchline because they couldn’t arrest a joke."

@Schnumn Yup, that's how it works!

If you only need six months, that's fine.

If you need more, that's also fine.

What you need is what you should have. ️🫂