your an off duty employee, you should have kept your mouth shut, sat your passenger ass down, and let the on duty crew handle this.

your an off duty employee, you should have kept your mouth shut, sat your passenger ass down, and let the on duty crew handle this. It's not your job, while your off duty, to police passengers. If you felt someone wasn't listening, you should have said something to the *on duty* crew, full stop. Oh, and this passenger was disabled, if you'd listened to the husband, and again, shut your mouth? this wouldn't have happened. United, do better. United Airlines Removes Deaf Passenger After Off-Duty Employee Complains—She "Wasn’t Listening". https://viewfromthewing.com/united-airlines-removes-deaf-passenger-after-off-duty-employee-complains-she-wasnt-listening/